Notes on Technology and Social Inclusion: Rethinking the Digital Divide (Warschauer, 2004)
Warschauer, M. (2004). Technology and Social Inclusion: Rethinking the Digital Divide (Vol. 75). doi:10.1086/428699
Chapter 1. Shifting Society, and the need for ICT
In this chapter we explore how new technologies can be used in five ways: • bringing exciting curricula based on real-world problems into the classroom; • providing scaffolds and tools to enhance learning; • giving students and teachers more opportunities for feedback, re- flection, and revision; • building local and global communities that include teachers, admin- istrators, students, parents, practicing scientists, and other interested people; and • expanding opportunities for teacher learning. (p.12)
In the Third Wave, informationalism dominates the society with science & technology, information processing, networked organization, and globalization. It’s not even about what the industry produces, but HOW those products are built with information basis. One of the unfavorable consequences is deepening economic stratification which is resulting in global inequality among individuals, countries, and within countries.
The rise of Computer-Mediated Communication and the Network Society gave birth to a fourth revolution in much faster written interactions, long distance many to many communication, which in comb a fourth revolution in human communication, cognition, and the means of production of knowledge, similar in impact to the three prior revolutions of language, writing, and print (Harnad 1991, 39): much faster written interactions, long distance many to many communication, a global hypertext, and rapid multimedia interactions.
Warhauler also asserts that communities that lack ICT access are the victims of digital apartheid, and the negative consequence of that would be a community easily manipulated by would-be terrorists due to lack of opportunities and information. The positive side of accessing ICT is presented in the following paragraph: “Whether in developed or developing countries, urban areas or rural, for economic purposes or sociopolitical ones, access to ICT is a necessary and key condition for overcoming social exclusion in the information society. It is certainly not the only condition that matters; good schools, decent government, and adequate health care are other critical factors for social inclusion. But ICT, if deployed well, can contribute toward improved education, government, and health care, too, and thus can be a multiplying factor for social inclusion” (p.30).
Chapter 2. Three models of Access: Devices, Conduits, Literacy
Devices: A model of access that consists of hardware distribution. It’s easy to measure and implement.
Flaws:
1) The cost of the device does not account for the total ownership cost.
2) Differential access to broadband will also determine digital equity.
3) difference in knowledge and skills, as well as attitudes
4) Inadequate online content, especially in diverse languages
5) Government controlled access in some countries
Conduits: A model of access consisting of electricity, cable, … and the Internet Service Provider. Pretty much the monthly payments.
Note about the Internet: the access to it is a bit diffent from radio, and tv, such that those two, you did not have to pay monthly payments. Cable, sure, but the content on the cable isn’t as necessary as the vast amount and the quality (for some) you get from the Internet are world apart. But you have to pay for the Internet, otherwise, there is no access. There is not over-the-air Internet.
Literacy: A proxy model for ICT Access as that of literacy (Table 2.1, p.39)
The literacy divide and the digital divide
The notion of literacy has always been something more than just individual ability to read and write. “From this brief historical sketch, we can conclude that literacy is not a context-free value-neutral skill; rather, being literate “has always referred to having mastery over the processes by means of which cul- turally significant information is coded” (de Castell and Luke 1986, 374)” (p.41)
Unsure if the literacy divide is caused by or causing inequity. But the access to literacies (plural because different social practices of literacy) themselves are not uniform, and highly socially contextualized.
And to only access, but the affordances of literates are highly contextualized as well.
However, the access to acquisition of literacies are very similar to that of ICT where the adoption and diffusion follow the pattern of ‘diffusion of innovation.’. And as such, literacies and ICT both contribute to development in cognition, culture, empowerment, and politics.
Six principles about literacy
Literacy and ICT Access A synthesis of the previous discussion yields six principal conclusions about literacy: • • • There is not just one type of literacy, but many types. The meaning and value of literacy varies in particular social contexts. Literacy capabilities exist in gradations rather than in a bipolar op- position of literate versus illiterate. Literacy alone brings no automatic benefit outside of its particular functions. • Literacy is a social practice, involving access to physical artifacts, content, skills, and social support. • Acquisition of literacy is a matter not only of education but also of power. •(p.46)
Four major resources that are both effects and contribution to effective use of ICT: physical, digital, human and social resources.
Chapter 3. Physical Resources: Computers and Telecommunication
Physical access to ICT is still very low for many part of the world including many parts of the developed countries. In developed countries, the access is highly stratified by race, income, and education. Racial stratification was even more pronounced than income difference, possibly due to lower assets, savings, lower literacy rates, fewer personal connections to people who have access to ICT.
The access is even further stratified between the non-disabled and the disabled, since most of the disabled are represented in the tail end of the ICT adoption. It is especially troubling to see this population in this category, as most physical access for the disabled takes such a long time to remedy.
In the developing countries, the majority in each society still lack access due to 1) unequal distribution of resources, 2) literacy and education, 3) English language, and 4) cost.
What technology companies can do is to invest in low-cost low-power devices in spite of the innovator’s dilemma, to match such invaluable work done to produce, distribute, and train people on Brazil’s People’s Computer, and India’s Simputer.
Telecommunications In developed countries, broadband access presents inequality, vs. in developing countries, any access to the Internet presents that very same inequality. As long as the competition can be put in place, the prices will fall. Another necessary change is the regulatory reform. Much bureaucratic red tape are in the way of meaningful information revolution in developing countries. Also in these countries, the “last-mile” costs should be avoided by leapfrogging the technology to wireless. What all countries can do is to provide more public access centers with integrated community plans to solve local problems using the centers (planned integration.)
Chapter 4. Digital Resources: Content and Language
Due to the nascent Internet’s necessary dependency on English, now the “global English” flourishes, unfortunately for the non-English speakers. The current trend is encouraging, but it is still far from being equitable. This is one of the reasons why some people call the Web “the ultimate act of intellectual colonialism … (Cited in Crystal 1997, 68)” (p.96).
The content itself has been geared towards more affluent, and technology centric Internet users. However, this trend also has been changing to incorporate more diverse topics. Unfortunately, many low-income users still have difficulty finding relevant information for them. Cultural barriers between users and the content also effect this inequity.
Warschauer advocates more content for online education (p.87)
Four main content-related barriers that affected large numbers of Americans
1. Lack of locally relevant information
2. Basic literay level
3. Content for non-English speakers
4. More diverse cultural resources
And again, the disabled are poorly represented in content resources as well. It seems that whoever is already marginalized are likely to be most negatively affected by technology, just as it was for literacy.
As people identify themselves more and more through language, since globalization, “language can become ‘the trench of cultural resistance, the last bastion of self-control, the refuge of identifiable meaning’ (Castells 1997, 52)” (p.98).
Chapter 5. Human Resources: Literacy and Education
“[Tools] do not simply facilitate action that could have occurred wthout them, but rather, by being included in the process of behavior, alter the flow and structure of mental functions (Vygotsky 1981)” (p.110).
Electronic literacies
* Computer Literacy
* Information Literacy
* Multimedia Literacy
* Computer-Mediated Communication Literacy
Education
* Transmission Process (instructivism)
* Constructivist Process (constructivism)
* Social / Contextual / Situational Process (situated learning and communities of practice, cognitive apprenticeship, ZPD)
Today’s information-based society requires learning how more than learning about and learning how is a prerequisite step to learning to be. (factual knowledge < procedural / system knowledge Up] virtual community (poorly assumed virtual worlds separate from physical) vs. community informatics (augmented ICT). We can leverage community informatics in developing countries to build foundations for community-based ICT projects. Participatory rapid appraisal (PRA) can help with this. Examples of integrating with broader social and economic campaigns are Bresee Cyberhood (p.166), M.S. Swaminathan Research Foundation (p.168), and ISIS for the Blind and Visually Impaired (p.169). These three organizations ally with the community organizations to develop social capital.
* Macro: [Direction: Top -> Down] How the large organizations such as governments develop social capital for individuals and societies. Already marginalized societies suffer from inequality in implementation and lack of well-designed use of ICT (e-Governance: transparency of information regarding land ownership, legal rights, increased effective communication between individuals and governments with incentive to respond quickly to complaints). The form of government itself also controls what kind of access individuals can have. China and Singapore exhibit two of many examples that are both restrictive and proliferating ironically. The cost of providing the ICT can be recovered only if the scale becomes somewhat massive. This is an interesting magnification and maybe somewhat different take from literacy.
A similar process takes place at the level of societies and governments.
To fully exploit the Internet for social and economic development, coun- tries need not only to extend physical access to computers and connec- tivity but also to informate their societies (p.184).
* Meso: The Power of Civil Society
The social capital brought on by a group of people in different forms (corporations, media, non-profit, academics, even lobbying groups, etc.) do, indeed, effect the discourse of civil society. They are advocates of the marginalized, they influence the direction of ICT adoption, they shape the public opinion through/as media (Tocqueville’s “newspaper and town halls” combined, p.186), and they support strangers met online through non-political and political associations. There is a detailed description of the rise of antiglobalization movement online as an augmentation to the print indie literature, but much of this has changed since 2004, and the majority of information does reside on the Web only. And this trend may again, increase the inequity for the marginalized who may have lower access to ICT to voice their concerns. Not only the contents themselves are stratified, but the behavior of online users of seeking out only relevant information can “narrowcast” against the good of the society (p.197).
Chapter 7. Conclusion: Social Embeddedness of Technology
How many times have we heard or seen a critic of video games or a particular technology piece lambast the effects of using such things? This is called determinism. Technology sits on the outside of society and when used, it exerts a particular effect: negative or positive. The other side of the coin is neutralism. The technology is just a blank piece of canvas, waiting to be used in any way.
Both, however, fails to account for the interwining nature of society and technology. Soft determinism “enables social change but does not in and of itself bring it about” (p.205).
With soft determinism, comes shaping of the society and the ICT within. It must incorporate both mindfully to truly develop social capital for all. Being aware that what technology means in societies in all aspects (the critical theory of technology, Feenberg 1991, Winner 1986), and knowing that a venue of new technology implementation is always “a scene of struggle,” we can carefully plan and implement the integration technology in context.
What We Can Do
1. Analyze the social structures, social problems, social organizations, and social relations for ICT.
2. A systemic approach to benefit the social structure and support in longevity
3. The process of ICT projects should be innovative and flexible.
4. Competitiveness must be guided through/with wise policies.
What We Can Further Research
* Graded measurements for granular analysis
* Study patterns and types of usage
* Real world outcome
** Methods
* Observational designs
* Analyses of user behavior
* Cross-national comparisons
* international surveys
* Political-economic research on regulatory issues
* Longitudinal ethnographic studies; social structure, technological innovation, human development
